Vesta Brings Relief to Owners of Problem-Plagued Water Heaters
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Have a luxurious master bath but your tankless water heater isn’t performing? Vesta has a solution for that.
Disappointed with your tankless water heater system? Get VESTA’d!
There is something about hot water in a house: you just have to have it! Just ask 2,800 Atmos customers in Dallas about that. On one of my visits west to my son’s house, I arrived late at night, and he informed me (half asleep he was) that oh by the way, they had no hot water. The heater, a tankless, was broken.
It was about 45 degrees out. I needed two heating pads to warm up that night. I love hot water and, high maintenance me, I use plenty of it: bathtub, dishes, showers, and, of course, hair.
We built our home in 2000 with four 80-gallon tanks. But in about 2005, builders started singing the praises of the new hybrid “on-demand” hot water heaters: heating water on demand rather than keeping 50 to 100 gallons hot in a ceramic tank with a pilot light. They saved energy because water is heated “only as needed.” Plus they take up much less space than the big old tanks.
I also once had a hot water heater flood in another house life, right during a party. T’was a lot of water. So the idea of a smaller, tankless concept “married” to a tank was quite appealing.
Except the unit we chose, Eternal, turned out not to be so eternal.
No sooner than my Eternal was installed, I received a notice of an important part that had to be repaired. Or else!
Their product had as many issues as Donald Trump has lawyers. For one, they used a plastic water pressure switch (a gizmo that makes sure there is water in the unit) with plastic threads, which deteriorated over a short period of time. That caused extensive leaking, which caused property damage and catastrophic failure of the unit. Ugh.
That was the notice I got in the mail, instructing me to replace the water pressure switch. Fortunately, I called and replaced in time, and we never had a leak. The company offered $75 in plumbing support for a certain period of time after which, YOU had to pay the plumber.
Eternal was a division of Grand Hall. There were thousands of their tankless units out in the field, but the company only reached a small proportion to correct. Which gave the tankless heater industry a bad rap.
Enter VESTA.DS, Inc. 
VESTA.DS is a USA corporation that is a new leader in tankless hot water heaters and boilers. The company is all about water heating. It manufacturers highly-efficient, energy saving condensing Tankless water heaters; a versatile condensing Tankless Combination boiler that provides space heating & domestic hot water; and a new Hybrid condensing water heater.
The units are designed and engineered for North America by a South Korean manufacturer that’s been supplying eco-friendly products made of premium grade stainless steel since 1947, making gas products for about 20 years.
They build a tankless unit with the tank incorporated, so owners have the luxury of not ever losing water pressure. One VESTA unit even has a recirculation pump (VRP) built in.
“We have been in business almost two years,” says Thomas Murrell, tech support manager for Vesta.DS. Inc. “Top contractors across the country tried the units and really liked them. The great news is the VESTA tankless heaters work, are reliable and perform.”
Which has not always been the case with other tankless heaters.
“The VESTA has been tried for 18 months all over the country, “he says. “It was tested in the northeast and at 17,000 foot elevation in Colorado, to flatland fast food restaurants in Houston.”
Fast food restaurants: talk about a high demand for hot water!
“Now VESTA is trying to overcome the stigma against the tankless hybrid,” says Thomas Murrell. “Because the concept is really an excellent idea, to combine the two into one unit. It gives consumers the best of both worlds, endless tank water with the high efficiency of the tankless.”
Like lower utility bills not constantly having to keep 50 to 100 gallon tanks hot.
Like the option of a built-in recirculation pump, with the VRP unit.
Oh and forget plastic. That Seoul, South Korean manufacturer is all about steel, baby. So the VESTA has a 316 grade stainless steel heat exchanger and stainless steel threads. That also results in thermal efficiency. Most tank units run at 80% efficiency, losing heat thru the exchange flue. As water goes through the heat exchanger, it doesn’t absorb all of the heat. It is nearly impossible to absorb it all, but because of the steel design, the VESTA unit performs at 98% thermal efficiency.
If you like engineer techy-talk, there are no crevices or weak points in the welding; fire tubes are double welded, both top and bottom; 40 fire tubes allow for excellent air flow and three gallons of hot water storage to maximize heat transfer. These pups are engineered by the best, and built to last. The water separation board integrated in the heat exchanger even prevents the coldest water from hitting the hottest part of the exchanger when it enters the tank: smart.
Though the units are manufactured in Seol, South Korea, they are tweaked for our various climates and environments.
How to buy a VESTA? Distribution channels are through wholesale distribution through contractors and plumbers. If you have an “Eternal Hybrid Water Heater”, yikes! Call your contractor and tell him you want to replace it asap. And replace it with a VESTA: they come with a 15 year warranty: 15 years on parts, 1 year on labor.
There are several now in the greater DFW area… including at MY house. And we are swimming in hot water!
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I’m trying to look up cost information on the Vesta, and can’t find any. Who carries it locally?
Hello,
My name is Thomas Murrell I work in and out of the office for Vesta. Please feel free to contact me with any questions.
Thomas Murrell 214-760-0547
Year ago I visited Seoul, South Korea, and everyone uses tankless water heaters and have for many years. In fact, most people have recirculating systems and use them for radiant floor heat, since many people sleep on tatami mats on the floor. With this tradition, no doubt this company has had many years of proven design experience building these units. Now, let’s hope they can get the price down a bit.
Vesta is a Farmers Branch manufacturer on LBJ near 35E…so quite close. But don’t bother trying to call them. Trying to talk to “sales” resulted in dead air and no answer. Meanwhile, pushing “O” for Operator, nets you long ringing and then “Hello, this is Mark’s voicemail…”
Hello Jon,
I apologize for the phone issue, we are changing our phone system over to work with our in house program. There are still bugs to work out. Please contact me directly with any questions or request.
Thomas Murrell 214-760-0547
You forgot to write in here that Vesta is the second go round for quiet side tankless that failed years ago. It sure looks like you tried to rip off the Navien unit…..
Thomas…Interested in trying a Vesta here in the Northwest. There is a company trying to get them started here and they are willing to give us a sample one to install in our new home. I work for a heating / cooling / plumbing company that installs other brands and the rep has brought the product for us to consider. I would like as many assurances as I can that we won’t be sorry for having given the Vesta a try and helping get the brand a reliable reputation. I was wondering if you could give me some phone numbers for non Vesta Sales people so I could get some reviews on the product
You have mine!
Hello Marla,
Sure thing I would be happy to, please email me at [email protected]. I look forward to your email, thanks.
I say BS – There is no 17,000. foot elevation in Colorado
Renamed Eternal as Vesta now. Don’t take a chance. Thousands of people screwed by Eternal
Lipstick on a pig
17,000 feet in Colorado? Where, a hot air balloon over one of our 14er’s?
I had an Eternal , recommended by my local plumber. A couple of years in, it started leaking and shut off with an error code. I went back to plumber only to find out Eternal was out of business.
So I sucked it up and went with their new recommendation, the Vesta. It was installed in Jan of 2019 and I immediately had problems with it. The dealer has been out numerous times, and tried many things, from backflow preventers to expansion tanks. Upgraded my recirculating pump, many calls to tech support. They tried reprogramming, and dip switch settings. Removed pressure reduction valve and switched recirculating pump to another input/output line on the Vesta unit.
Last week they called Korea to get more help . No luck.
After sending them an audio file of the current problem ( noisy vibrations every 1/3 hour or so) now I have a rep coming out next week to see for themself.
Problems ranged from tepid water, to very low flow, to no hot water at all. All while dealing with a random vibration several times an hour that sounded like a gravel truck vibrating its remaing load out. 3 months in and still trying things.
I believe it was quoted as about $3500 installed.
I am approaching the point of buyers remorse, and wonder about the long term reliability of the unit….especially with a 1 year labor warranty.
The dealer has been decent, but did recently try to bill for all the extra time and (in my opinion) unnecessary materials. This bill is on hold until we can determine when, of if this unit will ever perform.
We live in TN and looking at these. Interested in Burrow’s end result. If it was a lemon, why wouldn’t they just drop in a new one and figure it out later (?). Of course because of the $$, but wouldn’t they look at the short term loss vs long term gain (or loss).
Wondering if any of these problems were ever resolved? We bought a Vesta in November of 2018 and have had nothing but problems since. I totally regret this purchase. Every 4-6 weeks some board or another goes out. They sent someone to check it out and reprogram it. Finally after about a year of constant problems every 4-6 weeks they replaced the whole unit. Well, guess what? The new unit was installed the end of March, board went out the first week in May. The board has been in literally a month and after following every bit of advice (like others we were told to get an expansion tank, a more powerful pump, set a timer, and then finally they said to attach a surge protector)…yet all these suggestions and we have no hot water again! Now we play the waiting game again with no hot water for my family of 5 until they decide what to try next! I cannot believe how much money we spent on this product!
Vesta = crap just like Eternal
Third try for Daesung/Quietside on Vesta DS (Daesung)
Writer didn’t do her homework
I INSTALLED 8 ETERNAL BACK IN 2008 ON 2000 SQ FT TOWNHOUSES WITH HEATED FLOORS & WITH VERY FEW PROBLEMS I USED TWIN PLATE HEAT EXCHANGE & SERVICE THE BURNER & CONDENSATE TRAP ONCE A YEAR 60 LB WATER PRESSURE AND GOOD WASHINGTON STATE WATER MY SISTER LIVE IN HUSTON TX & CANT GET GAS WATER HEATER TO LAST 5YRS PS I DID TRY QUIETSIDE ON OTHER PROJECTS & GOT SCREWED
I purchased the Vesta VH unit to install in two Taco Bell’s and two KFC locations, this was back in 2018 and I have only returned to do the yearly flush. These units worked perfect for the application just as the sales rep claimed. I have since installed another 11 of the tankless units VRP & VRS. I think they are just as good as your Navine or Rinnai.
This is By Far The WORST INVESTMENT I’ve purchased. The Vesta VRP-150. We got this unit installed in 2020 during the middle of the pandemic because our tanked hot water tank broke and was leaking. I was told the new and better way to have hot water is a tankless system that conserves space and sends water as needed verses having it stored. Since having the unit it’s been a absolute disaster. We has jacuzzi and we haven’t used it since because we can’t get a full hot water consistently to fill the tub. Taking showers are the worst. The unit produces warm water the. It gets cold for 10-15 minutes while you talking a shower. It’s just miserable and when I called for service I was told to do a few things but it went from bad to worst. I don’t want to get a tank hot water tank anymore but I’m so VERY disappointed that I feel like I wasted money and now have to get a another tank in less than 2 years. I would strongly recommend NO ONE BUY THIS BRAND. Just Terrible.