Disappointed with your tankless water heater system? Get VESTA’d!
There is something about hot water in a house: you just have to have it! Just ask 2,800 Atmos customers in Dallas about that. On one of my visits west to my son’s house, I arrived late at night, and he informed me (half asleep he was) that oh by the way, they had no hot water. The heater, a tankless, was broken.
It was about 45 degrees out. I needed two heating pads to warm up that night. I love hot water and, high maintenance me, I use plenty of it: bathtub, dishes, showers, and, of course, hair.
We built our home in 2000 with four 80-gallon tanks. But in about 2005, builders started singing the praises of the new hybrid “on-demand” hot water heaters: heating water on demand rather than keeping 50 to 100 gallons hot in a ceramic tank with a pilot light. They saved energy because water is heated “only as needed.” Plus they take up much less space than the big old tanks.
I also once had a hot water heater flood in another house life, right during a party. T’was a lot of water. So the idea of a smaller, tankless concept “married” to a tank was quite appealing.
Except the unit we chose, Eternal, turned out not to be so eternal.
No sooner than my Eternal was installed, I received a notice of an important part that had to be repaired. Or else!
Their product had as many issues as Donald Trump has lawyers. For one, they used a plastic water pressure switch (a gizmo that makes sure there is water in the unit) with plastic threads, which deteriorated over a short period of time. That caused extensive leaking, which caused property damage and catastrophic failure of the unit. Ugh.
That was the notice I got in the mail, instructing me to replace the water pressure switch. Fortunately, I called and replaced in time, and we never had a leak. The company offered $75 in plumbing support for a certain period of time after which, YOU had to pay the plumber.
Eternal was a division of Grand Hall. There were thousands of their tankless units out in the field, but the company only reached a small proportion to correct. Which gave the tankless heater industry a bad rap.