News

Atmos Unveils Interactive Map, Increased Staffing at Information Centers

By Bethany Erickson | March 4, 2018 |

A new online tool unveiled by Atmos Energy Saturday evening will hopefully make it easier for customers to know when they can call to re-establish service. Atmos Energy director of governmental and public affairs Steve Matthews said that the “mobile-friendly interactive map” is available on the company’s website and “permits residents impacted by the planned…

On SecondShelters.com: Henrietta Historical Home Perfect for Business or Pleasure

By Bethany Erickson | March 4, 2018 |

When Realtor Cheyenne Key says her listing in Henrietta, Texas, is a piece of history, she’s completely serious. But it’s not just a piece of history — it’s also a perfect opportunity to have a great historical shelter or a potentially bustling bed and breakfast for people who are looking to head outdoors, but still…

After a Quieter Friday, Atmos Says It’s Planning Better Communication Tools

By Bethany Erickson | March 3, 2018 |

As Atmos Energy crews began the process of replacing aging pipe in an area where 2,800 homes are without gas service after a massive shut down that followed days after a fatal home explosion, Friday was quiet in comparison to the chaotic days prior. According to city officials, after Thursday night’s debacle at both the…

Atmos Customers Begin to Wait for Normal as Pipe Replacement Begins

By Bethany Erickson | March 2, 2018 |

A day after Atmos Energy representatives sought to reassure the public that the unprecedented move of turning off gas service to 2,800 homes after a home explosion last week was going as planned, those in the shutdown zone are saying they’re not confident in the energy provider. “I have no confidence,” said Lauren Berman. “The…

The Grapevine of Wrath 2: Jackhammers and Dumpsters

By Jon Anderson | March 2, 2018 |

A few weeks ago I wrote about the pitiful communication skills many HOAs and management companies use when communicating with residents.  Who knew I would get a second example so soon? Imagine your Saturday tranquility shattered by jackhammers ripping through concrete minutes after sunrise at 7 a.m. Turns out that a building with ground-floor commercial…

Atmos Says Shutdown Proceeding On Schedule, Customers Growing Angry

By Bethany Erickson | March 2, 2018 |

Even as city officials and Atmos Energy representatives were meeting Thursday night with press to provide an update on an unprecedented gas service shutdown for 2,800 homes in an area that surrounds the site of a fatal home explosion last week, thousands of the company’s customers were lined up outside two assistance centers, growing more…