Puls On-Demand Handyman Service App Takes the Headache out of Home Repair

What is the single biggest headache of home ownership?

Go ahead and say it out loud: HOME REPAIRS! Home repairs are a given and a constant when you own a home. If you don’t have any home repairs, something is seriously wrong with your home. Because read my lips: every single home has a maintenance issue at some point.

In fact, home maintenance headaches are what send people packing to apartments and high rise condos.

(One of our most memorable Christmases was when the kids bathroom sprung a water leak and we spent the cold cold day mopping water.)

What if I told you there was a company, a new company out of the Bay area on the west coast, that makes home repairs as easy as a few clicks on your cell phone? Ha, that’s like the best holiday gift ever, right?

It’s reality.

Puls, the trusted home services membership company revered by Bay area homeowners, is now offering it’s famous handyman services in Dallas-Fort Worth. In fact, DFW has become the company’s largest market. Puls powers a network of service providers to deliver hassle-free in-home services such as appliance repair, TV installation, even mobile device repair.

And, due to overwhelming demand for these services, Puls now offers an expanded suite of in-home services in North Texas including interior painting, wall and picture hanging, furniture assembly– cannot tell you how many units ship these days in a million jillion pieces — appliance installation, plumbing, and smart home installation.

The new handyman services are available in Dallas-Fort Worth immediately, with plans to roll the service out nationwide in 2020.

Puls has served more than 350,000 customers since its inception, growing its nationwide network of skilled technicians to more than 6,000 providers and is now hiring to meet demand. The company saw a 425% year-over-year increase in the number of home services jobs completed by Puls technicians. A new membership program offering consumers a direct 20% discount on ALL Puls services is now available in Dallas-Fort Worth as well as Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Denver, Houston, Indianapolis, Jacksonville, Las Vegas, Miami, Orlando, Philadelphia, Phoenix, Portland, Raleigh-Durham, San Antonio, Tampa, Tucson, and DC. The annual membership program guarantees priority booking, an extended guarantee, and premium customer support.

“Offering the Puls+ membership program to consumers is another step in delivering on our promise to enable customers to truly ‘own’ their home. Puls+ makes in-home services from Puls even more affordable, faster and hassle-free,” said Itai Hirsch, President & Co-Founder of Puls.

Always hiring great people, Puls only accepts the top 10% of technicians who apply, and the company works hard to ensure technicians make customers happy. Puls’ technicians spend far less time on marketing and sales, instead, focusing on their craft and customer service.

 

The system works: the average customer rating for Puls technicians in the month of October was 4.84 out of 5 stars. Technology is at the core of Puls’ business model, as it enables Puls to quickly match technicians to nearby jobs, Uber-style, so customers can be served quickly. When a homeowner books online using their mobile phone or laptop, they can book an appointment in just a few clicks and confirm a day and time, giving them peace of mind that an urgent problem will be resolved quickly.  

“This is all possible because we know we have a qualified, background checked, highly rated technician available to do that service, in that zip code, at that particular time of day,” said Galbraith. “And it’s all powered by our technician app and tech stack we’ve built to intelligently and automatically match customers with qualified technicians. The end result is we save the customer from the headache of doing online research, calling potential service providers, waiting for call backs, waiting for price quotes, and trying to schedule an appointment — often with a long wait time.” 

“Puls carefully vets all of our technicians before sending them to a customer’s house. Each technician must pass a background check and demonstrate sufficient expertise in his or her field,” said Itai Hirsch, President & COO of Puls. “When a customer books an appointment, the Puls platform matches the right technician to the job at the right time, which means the job gets done well with fewer delays and less waiting time.”

All repair and installation appointments can be booked online via the Puls website: https://puls.com/. 

“We’ve taken the headache out of hiring technicians for home services,” said CEO Mitch Galbraith, a serial entrepreneur who is growing the company nationally. One of his pet programs is expanding  Puls+, the membership program. 

Trust me, Puls is going to be your new best friend. A few weeks ago, I was helping my daughter get ready in her new home for my grand daughter’s birthday party. Her movers had not been able to get a huge armoire into her bedroom. One night, I came up with a solution (go through the exterior door). While discussing this with a deliveryman, he offered to move the armoire. I was delighted. I even went to the bank to get him cash.

He never showed. My stomach was literally churning with concern: this piece needed to move! 

“It’s this trust factor, this peace-of-mind, that creates great experiences and return customers,” says Galbraith. “We score high on return customers. Mostly, we’re just grateful for the trust our customers put in Puls first in California, now in Texas.”