That ‘City of Dallas’ Sewer Line Warranty You Got in The Mail: Is it Worth The Money?

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NBC 5 did a report on the City of Dallas' logo appearing on the SLWA solicitation.
NBC 5 did a report on the City of Dallas’ logo appearing on the SLWA solicitation.

When we opened an envelope emblazoned with the City of Dallas logo, our first thought was that it was our water bill or some other city awareness campaign about fees and services. But my husband was a little perplexed when he opened it only to find a pitch for a warranty on our sewer line. His first thought: “Is this a scam?”

When he handed it to me, that was my first instinct, too. We receive a lot of direct mail solicitations at our East Dallas home. Insurers who want to sell us coverage, Realtors who want to sell our house, and all manner of businesses who want to serve us. There’s one big difference between all the other direct mail campaigns we receive and this one: They didn’t pay for the honor of using the City of Dallas’ official emblem.

It only set Service Line Warranties of America back $450,000 to use the official City of Dallas logo on their solicitation, but it’s costing the city its reputation and the last remaining ounces of faith and goodwill from its citizens, the people who are tired of driving over potholes, paying for expensive public works projects that may never materialize, and all of the ugly politics at 1500 Marilla.

But I did want to find out if the service that SLWA offers with the endorsement of the city itself is actually worth the $73 annual fee it demands. I asked Charles Polansky, an expert with HUB International, whether this offer is something Dallas homeowners should consider, or if it should hit the circular file like most direct mail solicitations we receive.

Let’s get something out of the way first and foremost – there is not a Texas homeowners policy that covers any damage related to sewer/water lines that are on your property or inside your residence. Furthermore, there are no coverage enhancements or endorsements available to add this coverage. The bottom line is once the line branches off from the city main, it is your responsibility to fix if/when something happens. [emphasis added]

File this away under the heading “The cost of home ownership,” I guess. It’s not all bad news, though. The resulting damage from burst plumbing lines is covered by typical homeowners policies. Let’s say a pipe under your kitchen sink freezes and bursts during a January cold snap. The pipe itself is not covered but the resultant damage to wood floors, cabinetry and anything else is. You’d be on the hook for the price of a new pipe and the labor to install it.

Though I received the same notice as everybody else in Dallas, I know very little about Service Line Warranties of America. I have not seen their service agreement. I don’t know what they promise to cover and what they won’t. Home-related warranties are often more trouble than they’re worth. They don’t have the best reputations. I have heard story upon story of people paying service charges for a tech to show up and then tell them their particular issue isn’t covered – or maybe given pennies on the dollar if it is. But many people must like them. They’re still in business.

Because homeowner policies pick up and cover resultant damage when pipes burst, the biggest exposure is if something happened to the underground line coming in from the city main. It is not going to freeze. I guess a gigantic tree root could shift it enough to cause damage. The bottom line is we are talking about incredibly rare circumstances. Yes, if it burst underground you would be looking at a substantial loss – thousands upon thousands, I would think.

But look at this way. Let’s say your homeowners policy didn’t automatically have coverage for an airplane crashing into your house (it does, by the way). Would you pay more to add that coverage? And do it year after year after year? I guess you might consider it if you lived on the southerly flight line into love field like my girlfriend does!

The bottom line is that s#@% happens, however rare. That’s the world of insurance. Pay a little now to avoid paying a lot more later. If I could get every household in the city of Dallas to give me $250/annually and I’m on the hook for instances where the underground pipes on private property burst and cause damage, i would do it in a heartbeat. I would make money hand-over-fist.

My best advice is to look closely at what is being covered, what isn’t and then weigh that against your annual cost. It won’t be overly expensive. Personally, though, I think you’re better off maxing out liability limits on your home and auto policies or purchasing an umbrella policy.

Are you considering a policy with SLWA for sewer line coverage?

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Joanna England

If Executive Editor Joanna England could house hunt forever, she absolutely would. Instead she covers the North Texas housing market and the economy for While she started out with the Real Estate Center at Texas A&M University, Joanna's work has appeared in The Dallas Morning News as well as several local media outlets. When she's not knitting or hooping, or enjoying White Rock Lake, she's behind the lens of her camera. She lives in East Dallas with her husband, son, and their furry and feathered menagerie.

Reader Interactions


  1. Donna M says

    Thanks for including this article! In my opinion, the city was very wrong when they endorsed a company like this, at the sacrifice of other businesses they did not endorse and at the sacrifice of small business owners. From what my insurance agent told me, these contracts are not what they seem. Hopefully people will carefully read the contract and contact their own insurance agent before signing. Our letter with the city logo endorsement did go into the circular file with the other direct mail solicitations! 🙂

  2. Lisa Kneggs says

    Due to the drought conditions over the past few years and the age of our home, we have had two major breaks in the front yard. Yes, thousands of dollars. We also have seen many of our neighbors in the same situation. It’s not as rare as you think. We are in northeast Plano in a home built in these 70s.

  3. Jeff Dworkin says

    Ok, they’ve been offering this in Plano for a few years. I’m a Builder and had a water line leak a year ago and it would have cost me $1,000’s to find it if I wasn’t in the business! We live in an area of volatile soils……so my take if you want to make sure your covered….pay it, this is a very large Company and supposedly well capitalized, if not, just roll the dice……if you have lots of big trees on your property where the line goes BUY it!

  4. Linda Joseph says

    We purchased a home warranty when we bought our house three years ago. We had mixed experiences with the company – not very helpful when our AC kept going out, but they saved us thousands of dollars when we had to replace our gas line. I guess they weren’t happy about spending money, so they dropped us when our contract was coming to and end. We tried a different company the following year, but realized we should have read the fine print more carefully because they barely covered anything. We decided to not have a warranty this year, and have been okay so far, but we know our plumbing will be an issue sooner or later so we decided to give SLWA a try. It’s ridiculously cheap compared to what we were paying the other companies, they’re covering what home warranties don’t, and there aren’t any fees for house calls or anything like that. It’s worth the peace of mind for us!

  5. Marvin Jolly says

    These are realistic concerns and valid questions. We have had SLWA in place on a rental property in Plano for two years. So far $150 cost and two major plumbing repairs completely covered, worth approximately $4,000. Expectations exceeded !!

  6. Jamee Jolly says

    I live in Plano where the same program through the same vendor is offered to residents. I have used it twice now and LOVED the customer service I received. It saved me thousands of dollars and their staff could not have been more helpful. Well worth the investment each year.

  7. Cynthia Stine says

    I bought it because we live in a 1950’s cottage with all kinds of continuing sewage problems between our house and the main sewage line. The estimate we were given to bring our old plumbing up to code was $13,000. WTH? I didn’t pay that much for our super-duper new AC/HVAC unit. My husband is outside right now with our snake AGAIN because the main sewer line in the alley behind our house has backed up all the way to where water is coming out of the drains in our shower. Gross. I figure we can fix the problem over time with the insurance which gives us $4K a year of coverage. Three years and we’ll have an amazing sewer line that we don’t have to dig up every time there’s a problem (literally, dig up). Sigh.

  8. user says

    They are doing the same in arlington Texas, just another lawsuit waiting to happen, maybe next time I will put in the trash REAL city of arlington mail. this is not cool, looks like a scam to me.

  9. Joe says

    Hard disagree with the expert comparing the frequency of underground pipe failures to plane crashes.

    Sewer mains fail, especially in older homes with cast iron pipes. If someone can pay $8 a month to be covered for a $5,000 repair, it’s kind of a no-brainer.

    Home warranties are usually pretty dodgy, but Service Line actually seems legit.

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