Consumer Reports is a magazine most of us don’t read often enough. Sure, when we need a new TV or car, we scour the library for back issues, but this is hit and miss. Last weekend, sipping a cool drink outdoors at a local watering hole, I needed armor, so I bought and brought the latest Consumer Reports. So interesting was the August issue that my drink’s ice melted long before I’d finished reading.
For the first time, the magazine issued a report on appliance reliability by the manufacturer. Even more enticing is the inclusion of ultra-premium brands like Miele, Thermador, Sub-Zero, and Viking, which often get left out due to a lack of data compared with brands selling tons more units like GE or LG.
While not to be confused with the organization’s ratings on appliance usability and features, reliability is clearly as important when buying a car as a refrigerator. The surprising yet unsurprising thing was the general consensus by appliance makers that 10 years of life is good enough. Some ultra-premium players like Miele and Sub-Zero/Wolf claim 20 years of useful life while washer/dryer brand Speed Queen touts 25 years.
Of course, that’s not to say that consumers will have 10, 20, or 25 years of flawless service from their appliance. The organization reports that 40 percent of refrigerators will require some type of servicing within their first five years – ranges, the most reliable class of appliance will see 25 percent requiring service.